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Common Questions


Where does Pet Pros get their puppies?

Pet Pros only buys puppies from USDA licensed and inspected brokers who get their puppies from USDA licensed breeders. The breeders are primarily in Missouri, Kansas, Nebraska, Arkansas, and Indiana. We have found that the highest quality puppies come from this area.


Does Pet Pros sell purebred puppies?

Pet Pros primarily sells purebred puppies. However, a few types of mixed breed puppies are available and can be special ordered.


What happens to the puppies that don't sell?

Actually, Pet Pros never has puppies that don't sell. Since Pet Pros only gets puppies from reputable sources, they are healthy, high quality puppies that are very desirable. Most puppies at Pet Pros sell within a few days. Puppies that take longer to sell are discounted so that they still sell quickly. At Pet Pros we want our puppies to go to a good home as soon as they possibly can.


My purchase contract says I must have my puppy examined within 4 days. Do I have to give Pet Pros evidence of that exam?

No. Every veterinarian keeps a record of their exams. In the unlikely event that a problem arises where this information is required, it can be obtained from the veterinarian who performed the initial exam. There is no need to provide any documentation of the first vet visit to Pet Pros ahead of time.


Why could my puppy get Coccidia or Giardia?

As much as we try to keep our puppies comfortable and happy, a large contributor to some of the common ailments, including Coccidia and Giardia, is STRESS. The puppies might not show it outwardly, but inside them is where the stress takes its toll. The Coccidia and Giardia organisms are always present in the intestinal tract as part of the natural flora of all animals. Under stress, these organisms will multiply to an abnormal level and can result in abnormal stools. If caught and dealt with promptly, these ailments are easily treated with no ongoing harm to the puppy.


Why could my puppy get Kennel Cough?

Again, Kennel Cough (i.e. upper respiratory disease) is 100% stress related. Just like children in school, if one child comes to school with a cold, half of the class will get that same cold, and the other half will not. Puppies react exactly the same way. Depending on their ability to handle stress, they may be more susceptible to upper respiratory germs and if not treated properly, could result in a puppy developing pneumonia. That is why we require the puppy be seen by our veterinarian within 4 days of purchase. The transition time from us to you is enough stress to sometimes push the puppy from perfectly healthy to having a cold.


Why should I feed my puppy the food you recommend?

We have already established that changes in the puppy's environment is stressful. Changing the puppy's diet at the same time could be disastrous. A large majority of the time a change in diet results in tummy upset and diarrhea which could result in dehydration and a drop in the body's immunity and opens the door for all the things we have been discussing to run rampant -- what a mess! We cannot emphasize strongly enough the importance of keeping your puppy on the diet we have established in the store.


Why should I go to a veterinarian chosen by Pet Pros?

Because they specialize in puppies and are familiar with the puppies that we carry. Pet Pros does not get puppies from this area (Las Vegas). The veterinarians chosen by Pet Pros are in contact with the veterinarians from the areas our puppies come from. Those areas deal with different things than the Las Vegas veterinarians are used to.


Does this mean my vet isn't any good?

We are sure your veterinarian is competent. However, most local veterinarians will only be familiar with the issues prevalent in our area. Since our puppies come from a different part of the country, a specific issue may be less familiar to them and it may take them longer to handle the issue. While they may be fully capable of handling the issue, the Pet Pros chosen veterinarians will be able to handle the issue more quickly, and at a lower or no cost to you.


What happens if I choose to go to my own Vet?

If you go to a veterinarian other than one chosen by Pet Pros, you assume all responsibility for the health of your puppy and any expenses you may incur. You are responsible for all expenses even if there is an issue that would have been covered if you went to one of Pet Pros chosen veterinarians. The fact that you went to your veterinarian instead of one chosen by Pet Pros means that you cannot come back to Pet Pros and expect Pet Pros to pay your veterinarian bills.


Which veterinarians are Pet Pros vets?

Pet Pros does not employ a veterinarian, nor does Pet Pros have an affiliation with any veterinarians. Pet Pros has shopped around, chosen, and pays for certain veterinarians to take care of our animals. The veterinarians that Pet Pros has chosen are listed at the bottom of your purchase contract and are listed here. These veterinarians are businesses separate from and not affiliated with Pet Pros. They are simply the veterinarians that we work with and we feel are qualified to care for our animals. By choosing to take your pet to one of these veterinarians, you are taking your pet to someone who has already seen your pet and is already familiar with your pet and the previous care your pet has received, and you preserve your rights under the Pet Pros guarantee.

The animals atAre cared for byTheir phone number is
Boulevard Mall StoreParadise Pet Hospital
Maryland Pkwy & Flamingo
1180 E Flamingo Rd
Mon-Thu 7:00am-7:00pm
Fri 7:00am-6:00pm
Sat 7:00am-5:00pm
Closed Sunday
702-734-1711
Eastern StoreAmerican Pet Hospital
Sunset & Sandhill
3879 E Sunset Rd
Mon-Fri 7:30am-6:00pm
Sat 7:30am-5:00pm
Closed Sunday
702-454-7740
Rainbow StoreWest Charleston Animal Hospital
Rainbow & Charleston
7891 W Charleston Blvd
Mon-Fri 6:30am-8:00pm
Sat-Sun 8:00am-5:00pm
702-362-7387
Stephanie StoreAmerican Pet Hospital
Sunset & Sandhill
3879 E Sunset Rd
Mon-Fri 7:30am-6:00pm
Sat 7:30am-5:00pm
Closed Sunday
702-454-7740

What are microchips?

Microchip

A microchip is a tiny transponder about the size of a grain of rice. It has a unique identification number programmed into it. It is small enough to fit inside a hypodermic needle and is simply injected under the skin.

The microchip is a "passive electronic device". This means that the chip itself does not give out any sort of electronic activity on its own. Once it is implanted, the microchip remains inactive until read by a scanner. Scanners send a low radio frequency signal to the chip, providing the power needed by the microchip to send its code back to the scanner.


Why should a puppy be microchipped?

It only takes a second for a puppy to slip out an open door or gate. Statistics show that one out of three family pets will be lost. It can be heart wrenching to discover your faithful friend and companion is missing.

Visual tags often become lost, misplaced, or obsolete. The microchip is a permanent form of identification that will stay with your puppy forever.

National registration services provide 24 hour worldwide pet identification. When a puppy is found that has been microchipped, the registration service is contacted, and within minutes, a pet can be identified. But unless you have enrolled your pet in the animal recovery program, you cannot be contacted.


Can I enroll my puppy's microchip on-line?

Yes. You can go to the HomeAgain Pet Recovery Service web site. You can also call 866-738-4324 and request an enrollment form.

If your puppy is registered with the American Canine Association, you can enroll your puppy's microchip with them for free at the ACA web site.


Do Pet Pros puppies come with registration papers?

While a few of the puppies that Pet Pros sells are unregistrable, the majority of the puppies are registrable through one or more of the registry groups (see What are the different registries?). The registerability and registry group are clearly shown on the guarantee that accompanies each puppy. If your puppy is registrable, the registration application will be mailed to in about 3 months (typically) from the time you purchase your puppy.


How long does it take to get my registration papers?

When you purchased your puppy from Pet Pros, you completed the end of a long chain that your puppy, and your puppy's papers have to go through. Fortunately, your puppy took the expedited route, beginning with a licensed breeder, through a licensed broker, to your Pet Pros retailer, and finally to you. Through the whole trip, your puppy was handled and cared for by loving and caring people. Your puppy's papers, however, don't get such first class service. It can take several weeks for your puppy's papers to get to Pet Pros. When the papers arrive, they arrive in batches and must be matched up with the customer, filled out, signed, and then are mailed in batches. This can take up to 4 months from the time Pet Pros receives the puppy. So please be patient. Remember, puppies travel faster than papers.


How do I change my address so I get my registration papers?

To change the address you registration papers will be mailed to, first lookup the status of your registration papers. At the end of the results page there will be a form which will allow you to enter your new address.


How do I order duplicate registration papers?

To order duplicate registration papers, first lookup the status of your current papers. At the end of the results page there will be an order form.


What is that status of my registration papers?

You can find the status of your registration papers by typing the store ID and clicking Search. The store ID can be found on your Puppy Guarantee. Registration papers status is only available for 5 years.

Store ID:


What are the different registries?

The ACA, or American Canine Association, is America's largest all-breed registry that offers lifetime lost and found service, exclusive access to Ask A Vet, exclusive access to animal behaviorists through Ask A Trainer, and lifetime genetic health tracking.

The AKC, or American Kennel Club, maintains a registry for purebred dogs.

The APRI (sometimes confusingly just APR), or America's Pet Registry, Inc., is an internationally recognized nonprofit association of responsible pet owners, breeders, distributors, veterinarians, retailers, pet product manufacturers, and other concerned parties dedicated to the humane care of animals, the preservation of quality bloodlines, and every individual's right of pet ownership.

The APR, or American Purebred Registry, has been in the business of registering purebred, full-blooded dogs and cats since 1979. American Purebred Registry was created to help overcome problems with lost registration papers whatever the reason. Pet Pros does not sell puppies with papers from this registry.

The CKC, or Continental Kennel Club, is an all-breed kennel club, founded in 1991, and as grown into an international club. With its phenomenal rate of growth, CKC is quickly becoming the people's choice for quality dog registration.

The CKC, or Canadian Kennel Club, founded in 1888, is at the centre of the world of purebred dogs in Canada. It is a non profit organization dedicated to "encouraging, guiding, and advancing the interests of purebred dogs and their responsible owners and breeders in Canada" and "promoting the knowledge and understanding of the benefits which dogs can bring to Canadian society". They register purebred dogs, regulate dog shows and performance events, and speak out on major issues concerning dog ownership and the health and welfare of dogs across Canada.

The DRA, or Dog Registry Of America registers all purebred dogs.

The FIC, or Federation of International Canines, is a registry founded for the preservation and continuation of all native dog breeds, in their pure forms, from all countries around the world.

The UKC, or United Kennel Club, is the second oldest and second largest all-breed dog registry in the United States. Founded in 1898 by Chauncey Z. Bennett, the registry has always supported the idea of the "total dog", meaning a dog that looks and performs equally well. With 250,000 registrations annually, the performance programs of UKC include Conformation Shows, Obedience Trials, Agility Trials, Coonhound Field Trials, Water Races, Nite Hunts and Bench Shows, hunting tests for the retrieving breeds, beagle events including Hunts and Bench Shows, and, for Cur and Feist Squirrel and Coon Events, and Bench Shows.

The UKCI (sometimes confusingly just UKC), or Universal Kennel Club International, is the fastest growing Registry Service, meeting the Pet Industry's needs in the Communication Age. They register over 400 breeds, and list more breeders and more free services, benefits and valuable assistance than any other Registry

The CFA, or Cat Fanciers' Association, is the world's largest registry of pedigreed cats.

The TICA, or The International Cat Association, is the world's largest genetic registry of pedigreed and non-pedigreed cats, and one of the world's largest sanctioning bodies for cat shows.


Should I be concerned if I see inbreeding in my dog's pedigree?

No, not at all. Remember that breeding animals is quite different than human reproduction. Click here for more information about breeding terms and procedures.